OUR WORKING STYLE
Call/chat customer support
A customer desires several matters, firstly that their name could be dealt with efficaciously; secondly, that something it's far that has been agreed will be carried out and thirdly that they will be spoken to in a well-mannered and courteous manner. All our workers ought to make certain, is that they supply each of this stuff to ensure that the client will be satisfied.
24*7 support
With our call center software program, you could fulfill all your customers' requests professionally. Our services work 24/7, which makes it brilliant to compliment the image of your business retailers. it is the primary touchline for each time customers have a professional call center like us.
Response immediately
Having an immediate response is the most crucial factor in achieving customer satisfaction. 40% of clients might prefer professional assistance to remedy their troubles quickly. Our call center service can mechanically direct and reply to a call in an expert manner. It is designed to serve customer support an awful lot successfully.
Consumer pride
Consumer offerings require a wonderful deal of time determination. Incorporating our BPO service software program permits you to cut the difficulty by using offering a full-time provider. We will manipulate each question, like ticket help, sales, appointment putting, and technical problems. ultimately, you've got helped by our call marketers to enhance your productivity at work.
Sales improvement
With our call center software program, you'll acquire beneficial features that work 24/7. You might not be able to build about integrating unanswered calls all through the service, that is often the case with many organizations. Our call center program functions to direct calls and measure call metrics which improves your sales.
Answer immediately
90% of voice calls will never return. Because of this, the risk of getting important queries replied to will be lower. Having an available 24/7 patron call center service provider like us can boom your income deals drastically. We can also make an outstanding marketing tool because it responds to all inbound sales queries.
Prioritize accordingly
Prioritizing calls is crucial for an enterprise to broaden customer loyalty and boom the purchaser experience. Our call center service program provides these records with the intention to make logical order. At the equal time, the service will ensure different calls are inside the queue so that you may not lose any essential calls in the procedure.
ABOUT US
Data communications leader India (DCL) is a multiproduct client call/chat support program organization centered on customer service, advertising, and IT solutions segments. DCL by its roots believes in being empathetic to clients and supplying services and products that deliver an incremental business outcome by assisting in the means of voice/chat sales support.
Real Estate
Energy & Utilities
Tele - communications
Health & Insurance
Retail
IT Solutions
OUR CALL CENTER ADVANTAGES
AUTO-ATTENDANT
Our auto attendant software greets and forwards callers primarily based on which menu alternative they pick out. keep time, reduce expenses, and appear more expert while you set up your digital call attendant today with us.
CALL ROUTING
Superior Routing from DCL gives a suite of intelligent routing options for steering your callers to the right character at the right time. suit callers to sellers primarily based on common abilities like spoken language and prioritize your most vital callers to make certain a remarkable caller experience that leaves them feeling loved.
QUEUE CALLBACK
improve customer stories and decrease name abandonment by way of permitting callers to save their place within the queue and choose a call lower back while an agent is available. Attempt DCL’s call-center service program and have a hazard-loose today!
ANALYTICAL VIEW
Expertise in how your team is performing and whilst modifications are wanted can be a mission. DCL makes it simple to get the insights you want to live in advance of crucial provider-stage metrics and proactively manipulate your touch middle and groups.
CALL MONITORING
Call monitoring software program facilitates you to coach your dealers and improve your crew's performances over the years with call monitoring, call barge and whisper, call satisfactory scoring, call tagging, superior analytics, and more.
HIGH-END INTEGRATIONS
Streamline your workflow and stay connected with DCL's integrations. Seamlessly join popular commercial enterprise equipment in only some clicks!
OUR SERVICES
At DCL, our software modernization offerings assist you to attain agility for an increasing number of virtual internationals by voice/chat support. We combine an aggregate of accelerators, structures, and strategic companions to modernize enterprise applications. The result: An enterprise that’s prepared for whatever the new ordinary has in keep for you.
1. BPO
In Business process outsourcing we provide chat support, call support, Email support, Resource management
2. Marketing Solutions
Within marketing solutions we incorporate Branding, Content Marketing, PPC Management Services, SEO Services
3. IT Solutions
We cover various IT solutions like Custom Software Development, web Development, Mobile App Development, Web Design
4. Telecommunications
DCL supports Telecom equipment, telecom services, and wireless communication in telecommunication
5. Energy & Utilities
In energy and utilities we contribute large-scale central nuclear and fossil, and Renewable energy providers (growth).
6. Real Estate
we equip residential real estate, commercial real estate, and industrial real estate in this real estate industry.
7. Health & Insurance
In health and insurance we cover medical devices, equipment, and hospital supplies manufacturers, medical insurance, and managed care.
8. Retail
Retail is a vast field in which we serve Convenience Stores, Specialty Stores, Department Stores, Supermarkets & Hypermarkets, Discount Stores, Multichannel Stores
BPO
Marketing Solutions
IT Solutions
Telecommunications
Energy & Utilities
Real Estate
Health & Insurance
Retail
In Business process outsourcing we provide chat support, call support, Email support, Resource management
Within marketing solutions we incorporate Branding, Content Marketing, PPC Management Services, SEO Services
We cover various IT solutions like Custom Software Development, web Development, Mobile App Development, Web Design
DCL supports Telecom equipment, telecom services, and wireless communication in telecommunication
In energy and utilities we contribute large-scale central nuclear and fossil, and Renewable energy providers (growth).
we equip residential real estate, commercial real estate, and industrial real estate in this real estate industry.
In health and insurance we cover medical devices, equipment, and hospital supplies manufacturers, medical insurance, and managed care.
Retail is a vast field in which we serve Convenience Stores, Specialty Stores, Department Stores, Supermarkets & Hypermarkets, Discount Stores, Multichannel Stores
Frequently Asked Question
Your questions answered on our approach, our team, our values, our process, costs, timeline and more.
Also, we are billed on timely basis, so multitasking will be unfair to the client.